Our ‘10 Commandments’ that spell out what you can expect from us – and what we expect of you.
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We may not be the biggest or longest established firm of accountants in Saffron Walden, Bishop’s Stortford and throughout Beds, Herts and Essex, but with a wide range of clients across Beds/Herts/Essex and London,we think it’s useful to explain why you can always rely on CNM to provide outstanding service with a depth of knowledge and expertise that’s second to none.
CNM’s ‘Ten Commandments’ spell out what you can expect from us – and what we expect of you:
|No gobbledegook||We avoid accountancy gobbledegook when we talk to you or write to you. Plain English is all you’ll hear.|
|Fees agreed up front||We have a transparent fee policy, so you know exactly what you’ll pay before we start work. We hate surprises as much as you do, so once we’ve given you a price you can rely on it 100% and if the scope of the work looks like it’s significantly changing part way through, we’ll agree the fee implications with you at an early stage.|
|Money back guarantee||We offer a 100% money-back guarantee so if you are ever disappointed with the level of service we provide and we are unable to resolve the issue to your satisfaction, you can ask for – and receive – the fees you have paid for that service, immediately.|
|Agreed timetable||We will always seek to agree a timetable with you in advance of each piece of work. All we ask is that you also commit to keeping your side of the bargain.|
|Solutions not problems||We never leave you with a problem. Unlike many accountants who are only too keen to point out a problem, we always look for a solution – and discuss the best way forward with you.|
|Great connections||We have great connections to people and companies who provide services that we don’t offer ourselves, but who are aligned with our core values and business culture.|
|Do it when we say we will||When we promise to do something for you, you can rely on us to get it done on time.|
|Responsive and accessible||We will always be responsive to your enquiries, phone calls, emails and letters and the people in your team will always be accessible.|
|Our passion, your goals||We are ambitious, creative and entrepreneurial, and will focus that passion to help you achieve your personal goals and business objectives.|
|Honesty and integrity||You can rely on us to show honesty and integrity in all our dealings with you, HMRC and other government or regulatory bodies, so you always know exactly where you stand.|
We believe that successful relationships are built on trust and we will only act where we genuinely believe that both parties will gain from the relationship. Our services and products will rarely, if ever, be the cheapest on the market. They will, though, always be the absolute best quality and value, so that you can get real benefit from them.
If your current accountants are not responsive to your needs, or simply lack the inspiration or motivation to help you drive your business forward, come and have a chat with us. You’ll find our approach refreshingly different.
If you’d like to find out more about how we can help you and your business generate more profits and create long-term wealth for you and your family,